Privacy policy

Freight Rack Ltd. is owned and operated by Dave Nelson based at Wellbury Farm Business Park SG5 3BP UK

The person responsible for the safe storage and administration of information submitted to this site is Dave Nelson or any authorised person appointed by Freight Rack Ltd.

The terms I, We, Us, our, used in this privacy policy refers to Freight Rack Ltd.

Freight Rack Ltd. respect your privacy while browsing this website. While visiting this website we do not collect any personally identifiable information about you or track your browsing habits outside of this website.

We will never pass or reveal any personally identifiable information freely and knowingly given to us via the contact forms or booking forms with any third party or organisation.

We will never market you with offers or promotions unless you specifically sign up or request in writing to receive such information or service from us.

We aim to only collect, and store essential information needed to provide you with the service we offer or fulfil an order placed with us.

Non personally identifiable Information collected while browsing or visiting this site

The secure server that hosts this website will collect your IP address, The country you are in, the operating system and browser you are using (if known) the pages you visit, and an average time spent looking at the pages.

We do not track your behaviour or activity other than the standard Apache web server logs which cannot be avoided.

Why do we collect this information?

Things like IP addresses are unique to the computer or device that you use to connect to the internet and used by the hosting server to send the website contents to your computer's browser.

We store your IP address on our server to help us combat spam and other security matters relating to the structure and operation of our site and to help identify hostile actions towards our site.

Raw data collected by the server will be stored for approximately one month when it will be overwritten with new data

We may also use analytical information collected to help improve our website for the visitor. The internet is now accessible using many technologies such as mobile phones and even your TV. Using analytics, we can analyse problems encountered by visitors using a certain technology or operating system.

Personally Identifiable Information that we store

Any information you freely and knowingly provide us via a contact form on this website

The information you provide to us via an input form, booking form or order form, is stored by us on a database and/or an email server and includes,

Your Name, Your email address, Your contact numbers, The content of your message & Periodically Your IP address*

Why?

To greet you with your title in any correspondence, to respond to your enquiry, refer to your message should there be any future need of clarification of your message and to keep a record of any special instructions related to your enquiry or order.

*We may occasionally, store IP addresses when using a contact form, we do this to combat spam, nuisance messages and help with security. Please Note when submitting a form containing personal information such as your name, your IP address becomes personally identifiable information. This can be avoided by using standard email or a telephone to contact us.

How long do we store personal or personally identifiable information?

That depends on the type of order, request, or service that we provide to you.

General enquiries via contact forms that do not progress into an order with us will be reviewed after 90 days or sooner and deleted from the website database and email server.

Active customers who have been provided a service by us will remain indefinitely, will be reviewed after 12 months of inactivity, or can be removed by request.

Registered users of this site will remain indefinitely, registered users can delete their profile at any time via login or will be removed following a reminder from us after 12 months of inactivity.

Who can see this information?

Only us, we do not share your personal data or any other information you provide to this site.

Is the stored information secure?

We take all reasonable steps to protect the integrity of this website to keep all databases and email servers secure. Our hosting provider is GDPR compliant and is committed to informing us within 72 hours of any security breach on its servers.

If we become aware of any security breach with our records, we will inform you within 72 hours to inform you that your stored information may have been compromised or accessed.

We do not keep paper copies of the information provided and all databases and email servers are password protected.

If you have any questions regarding our privacy policy, please do not hesitate to contact us.